Services

EDAC-SOLUTIONS.CO.UK

SERVICES

 

At EDAC Solutions, we know that you need simple and effective solutions to your IT needs. We can and will provide support for you that you can be confident in.

With a dedicated IT professional looking after your school’s requirements, we can be just a phone call away for any problem that may occur, large or small.

EDAC has built a reputation within Primary Schools for its excellent range, choice and levels of ICT support. From providing a dedicated full-time on-site technician who will fully manage a school’s ICT systems, to providing reliable and effective remote management and helpdesk facilities, EDAC can exactly tailor its comprehensive support provision to the needs of an individual school.

Working with the education sector for over 15 years, we guarantee to deliver elevated service levels, providing day-to-day support services and ongoing advice in addition to complex project management and strategic guidance both in and out of the school term. At EDAC we strive to work with the School ICT Department to share knowledge of the schools infrastructure and also experience gained within the Education Sector. An empowered ICT Coordinator is enabled to make improved decisions on the future development and maintenance of the schools ICT.

 

All our support packages include the following:

 

  • On site scheduled visits as per contract.
  • Network administration and monitoring.
  • Unlimited telephone support
  • Unlimited emergency call outs
  • Computer hardware support & advice.
  • Computer software support & advice.
  • Apple hardware support & advice.
  • Apple OS & App support & advice.
  • Network infrastructure support & advice.
  • On site priority presence during Ofsted.
  • Classroom fault logging for all staff with reporting and feedback facilities.
  • IT health status and development plan consultation.
  • A dedicated friendly engineer for your school.
  • Skill sharing – the engineer trains the ICT co-ordinator or school technician on aspects of the network as an ongoing process. As well as our comprehensive support packages, at EDAC we provide a complete procurement service from such manufacturers as Apple, Hewlett Packard, Fujitsu, ARUBA, Fujitsu Siemens, NEC and SMART providing everything from data cabling, fibre optics, data cabinets, switches and servers to workstations, netbooks, laptops, Ipads and Interactive classroom solutions.
  • As an approved supplier of major brands we are able to offer expert advice and system design from a simple printer to an entire school network solution all fully backed by EDAC’s service promise and manufacturer endorsed warranties.
  • Whatever your requirements we will be able to tailor a package to suit your individual requirements