You’ll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours calls to voicemail and mobiles. Whatever behaviour of call handling your team needs we’ll be able to design and provide it, customised to your needs.
Choice of Handsets
Our systems are compatible with a wide range of handsets. We’re able to suit customers on a budget as well as those looking for more advanced features dependent on requirements. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling.
At the click of few buttons, you can get a full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training, development and customer service.
Call Centre Features
If you’re a customer running a call centre we can help you provide the solutions for that. All our systems integrate with wall boards for displaying real time information. Detailed metrics can be made available to you on staff performance and call volumes. We will enable you to run an efficient and modern call centre without the cost of bespoke call centre systems.
Multi Site Capabilities
If your locations are spread out we are able to provide a solution that gives you unparalleled flexibility. Enable free calling between sites. Support home workers or even those working abroad. EDAC will give you the tools to take care of whatever working arrangements you need.
Flexible Geographic Numbering
We have the ability to provision numbers from any area code of the country. Enabling you to have a local presence in any part of the UK without hassle. Also for those requiring a national reach we can allocate 0845 and 0800 numbers.
Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as you need when you need them.
Ever wanted to use your mobile as part of your phone system. EDAC’s hosted phone services are completely compatible with smart phones so you can make and receive calls as part of the business even when you’re not at your desk.
Our systems are compatible with the leading software VoIP phones so you can make use of your existing PCs and laptops. We overcome resistance to buying handsets by offering an entirely software based solution when required.
How it works?
We set up a telephone switchboard for you which runs on a hosted internet server in our data centre. We supply you with a set of new VoIP telephones that connect via your broadband service to the hosted switchboard. All your calls (in and out) are made over the internet connection.
Depending on the speed of your broadband service you can make or receive up to 30 calls at the same time with no loss of call quality. That is equivalent to the capacity of 30 standard lines but without the expense of all the line rentals. Your VoIP phones can be used anywhere in the world and they will still make and receive calls on your business number with no extra costs.
What does it do?
Our hosted VoIP switchboard system can do anything that you could possibly want from a telephone system.
- Play greeting messages to your callers
- Respond to calls with a multi-layer auto-attendant (press 1 for this, press 2 for that etc.,)
- Automate call responses with speech recognition
- Ring several phones at the same time or in sequence
- Put callers into a queue
- Redirect calls to your mobiles automatically when you are out
- Transfer calls to internal extensions or to mobiles
- Set up conference calls
- Record voicemail messages and forward these to your email address
- Record telephone conversations
- Play music on hold, or play an advertising message
- Maintain a VIP list of callers’ numbers which can be given priority call handling
- Maintain a blacklist of numbers to be blocked
- Connect several devices on the same extension number
- Use Microsoft Teams to make and receive calls
and much more…..