Our strong market presence is hugely reflected in the working relationship with Warrington LEA and within Warrington Borough.
We can help you with implementing new kit or maintenance and repairs of existing kits. EDAC is there to look after it all.
IMPORTANT INFORMATION FOR OUR CLIENTS
Dear Customer,
Following this evenings announcement from No.10 and the further measures implemented by the Government we will, from the end of play tomorrow, be restricting our site visits to schools to essential and emergency visits only. We are confident that we can continue to support your school and staff, wherever they may be working with the measures we have implemented over the last few weeks and I can assure you that the quality service you have come to expect from EDAC will not fall below the high standards you require.
We will still be available for emergency call outs, telephone support and remote support as well as site visits where absolutely necessary. The safety of our staff as well as yours and particularly the community are paramount in these unprecedented times. In this regard I will ensure that your engineer calls school on the day of the normal scheduled visit to ascertain any known issues and we will continue to monitor the online support logs. However I would reiterate our request that any and all support requirements, no matter how small, are logged at support@edac-solutions.co.uk or phoned through directly if urgent.
This will allow us to allocate the issue to a member of staff and deal with it efficiently and quickly. This is particularly important and valuable to staff working from home. We are able to access any machine, anywhere, as long as it has Internet connection, simply by providing the user with a remote access code.
If you have any concerns or need any further clarification or assistance please do not hesitate to contact me directly.
Stay safe and look after yourselves and each other.
Kind Regards
Nigel